FAQs
1. How can I contact you?
You can reach out to us via email at info@lanzarosa.com. Our customer support team is available 24/7 to assist you with any questions or concerns you may have.
2. Where are your products shipped from?
Our products are sourced from trusted suppliers located around the world. Depending on the product and supplier, your order may be shipped from various countries, including the United States, China, Europe, and others.
3. Can I get a refund on my product?
Yes, we offer a 30-day refund policy for eligible products. If you are not satisfied with your purchase for any reason, please contact our customer support team within 30 days of receiving your order. We will provide instructions on how to return the item for a refund.
4. How long does shipping take?
Shipping times vary depending on the product and destination. Typically, orders are processed and shipped within 3-5 Business Days, with delivery times ranging from 7 to 30 days. Please note that shipping times may be longer for international orders.
5. Do you offer tracking information for orders?
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package as it makes its way to you.
6. Are there any additional fees or hidden costs?
No, we strive to provide transparent pricing to our customers. The price you see at checkout is the final price, which includes the cost of the product and any applicable shipping fees. There are no additional fees or hidden costs.
7. Do you offer exchanges for products?
Yes, we do offer exchanges for eligible products. If you received a defective or incorrect item, please contact our customer support team within 7 days of receiving your order to arrange for an exchange.
8. Can I cancel my order?
Orders can be cancelled within a short window of time after they are placed. If you need to cancel your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
9. Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for select products. If you are interested in placing a wholesale order, please contact our sales team for more information and pricing details.
10. Are your products safe and compliant with regulations?
Yes, we prioritize the safety and compliance of our products. Our suppliers adhere to strict quality control measures and ensure that all products meet relevant safety standards and regulations. If you have any concerns about product safety, please don't hesitate to contact us.
You can reach out to us via email at info@lanzarosa.com. Our customer support team is available 24/7 to assist you with any questions or concerns you may have.
2. Where are your products shipped from?
Our products are sourced from trusted suppliers located around the world. Depending on the product and supplier, your order may be shipped from various countries, including the United States, China, Europe, and others.
3. Can I get a refund on my product?
Yes, we offer a 30-day refund policy for eligible products. If you are not satisfied with your purchase for any reason, please contact our customer support team within 30 days of receiving your order. We will provide instructions on how to return the item for a refund.
4. How long does shipping take?
Shipping times vary depending on the product and destination. Typically, orders are processed and shipped within 3-5 Business Days, with delivery times ranging from 7 to 30 days. Please note that shipping times may be longer for international orders.
5. Do you offer tracking information for orders?
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package as it makes its way to you.
6. Are there any additional fees or hidden costs?
No, we strive to provide transparent pricing to our customers. The price you see at checkout is the final price, which includes the cost of the product and any applicable shipping fees. There are no additional fees or hidden costs.
7. Do you offer exchanges for products?
Yes, we do offer exchanges for eligible products. If you received a defective or incorrect item, please contact our customer support team within 7 days of receiving your order to arrange for an exchange.
8. Can I cancel my order?
Orders can be cancelled within a short window of time after they are placed. If you need to cancel your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
9. Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for select products. If you are interested in placing a wholesale order, please contact our sales team for more information and pricing details.
10. Are your products safe and compliant with regulations?
Yes, we prioritize the safety and compliance of our products. Our suppliers adhere to strict quality control measures and ensure that all products meet relevant safety standards and regulations. If you have any concerns about product safety, please don't hesitate to contact us.